Hostess

 

1 Meet & greet guests at the floor entrance/receiving area as they enter and initiate table seating as per the entrance communication
2 Engaging with guests to ensure they’re happy with food and service. Any issues, escalate to managers or executives available
3 Answer phone calls as per pre defined manner, take reservations and answer any related questions.
4 Coordinate with wait staff about available seating options and always maintain an easy communication
5 Attend guests who requires extra attention (e.g. children, elderly, Pregnant womens, Specially abled)
6 Must have complete knowledge of all food and beverage menus: ingredients; preparation; how dishes are served and with what; know your prices; know the daily specials.
7 Follow Guest Feedback process as instructed
8 Perform and responsible for any other responsibilities allocated to him time to time by Sr team members

 

Job Category: Hostess
Job Type: Full Time
Job Location: Kolkata
Level: Mid-Level

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